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Industry · Energy & Utilities

Utilities hiring that keeps the lights on.

Safety-critical, field-based, and central to services people can't do without. Energy and utilities hiring struggles when a CV can't tell you who will work safely, solve problems on site and look after customers when things go wrong. A day-in-the-life assessment shows candidates the real job — before the first interview.

Industry-specific scenarios 12 min, on any device
Customer Service · Energy & Utilities
Live 08 / 15
Our power's been off for three hours and my dad's on an oxygen machine. I don't know what to do.
That's really important — let me flag you as a priority on the medical register right now and get you accurate restoration info. Can I confirm your address?
Thank you. It's 4 Elm Row. How long until it's back?
You're now flagged as priority. Engineers estimate 90 minutes — I'll text updates, and here's the number for backup power support in the meantime.
A safety decision
You're about to start a job when you notice signs of a possible gas leak nearby. Your schedule is tight and it might be nothing. What do you do?
Carry on with your job — it's probably nothing and you're behind.
Stop, make the area safe, and follow the gas-safety procedure and escalation straight away.
Have a quick look yourself and decide whether it's worth reporting.
Arriving on site
You arrive at a fault in a public street. Put these actions in the order a strong operative would take them:
Assess and make the area safe for the public and yourself
Diagnose the fault and confirm the fix needed
Complete the work and update the control room
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53%

The real cost of getting safety-critical hiring wrong.

40%
faster time-to-productivity for new hires with ThriveMap.
1m+
candidates assessed with ThriveMap every year.
98%
hiring-manager satisfaction score across ThriveMap assessments.

Three things a CV won't tell you about a field engineer.

01

Safety comes first

In safety-critical work a CV can't show whether someone follows procedure without fail, even under time pressure. Realistic scenarios reveal who treats safety as non-negotiable.

02

Problem-solving on site

No two jobs are the same in the field. The assessment surfaces who can diagnose, adapt and make a sound call when the situation isn't in the manual.

03

The customer at the door

Utilities work happens in people's homes and streets, often on a bad day for the customer. A realistic preview shows who stays professional and reassuring when they arrive.

Where utilities hiring goes wrong
Safety-critical, field-based, hard-to-fill roles
The costliest utilities hires are the ones who look right on paper but can't be trusted to work safely and think on their feet in the field. Show the real job first and you find the people who genuinely fit it.

Three steps from application to field-ready shortlist.

01

Candidate applies

A single mobile link, no login, at the top of your funnel — optionally wired to your ATS so the assessment triggers straight after application.

Applicants start within minutes, wherever they are.
02

Realistic assessment

A short day-in-the-life: a safety decision, a fault to diagnose, a customer at the door. Candidates experience the real demands of field and utilities work.

The people who finish have seen the real job and chosen to keep going.
03

Scored and shortlisted

Your team interviews the strong fits only, with an insights report on every candidate — so you select on evidence, not a CV.

Time-to-hire falls and poor-fit candidates opt out early.

The engineer you can send to any job isn’t the one with the longest CV — it’s the one who already knew what to do when a routine call turns into a safety risk.

Questions about energy & utilities assessments.

How do utilities assessments work?

ThriveMap replaces the CV screen with a short, realistic simulation of the role — a safety decision, a fault to diagnose, a customer interaction. Candidates are scored on how they handle it, and you get a ranked shortlist with an insights report for each.

What do they measure?

The behaviours that predict success in safety-critical field work: a safety-first mindset, practical problem-solving, sound judgement, and the customer manner the role needs — all inside realistic scenarios.

Which roles can you assess?

Field engineers, meter and network operatives, control-room and customer-service roles across energy and utilities. Each assessment is built bespoke around the demands of the role.

How does it fit our process?

It works best at the top of the funnel, automatically after application, and integrates with your ATS so you can prioritise the strongest, safest candidates quickly.

Will it reduce attrition?

Yes. Because candidates get an honest preview and can opt out before they start, the people who continue know what the role involves — improving retention in roles that are hard and expensive to fill.

See what this looks like for your field teams.

A 30-minute call with someone who has set up assessments for energy and utilities teams. No slide deck — just your roles, your safety requirements, and what good hiring looks like in the field.

What happens after you book

  1. 01 A personal reply within one working day. No automated BDR sequence. Just a straightforward response to arrange the next step.
  2. 02 A focused 30-minute conversation. We’ll learn about the roles you’re hiring for, show you how ThriveMap works in practice, and explore how it could fit into your ATS and hiring process.
  3. 03 A clear written follow-up. Where it makes sense to continue, we’ll send over the relevant next steps and transparent pricing based on your requirements and hiring volumes. No pressure to move forward.