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Industry · Care & Healthcare

Care hiring that protects continuity of care.

Understaffed, high-turnover, and impossible to get wrong when patients and residents depend on it. Care and healthcare hiring fails when a CV can't tell you who has the empathy, resilience and attention to detail the role demands. A day-in-the-life assessment shows candidates the real job — and shows you who is ready to give great care from day one.

Industry-specific scenarios 12 min, on any device
Care Assistant · Care & Healthcare
Live 08 / 15
A resident's dignity
A resident becomes distressed and refuses their medication, saying they don't trust you. You still have a full round to complete. What do you do first?
Insist they take it now because it's on the schedule.
Stay calm, sit with them, and gently find out what is worrying them before trying again.
Skip them and move on to save time.
Hello, I visited my dad today and he seemed confused and hadn't been shaved. I'm worried he isn't being looked after properly.
Thank you for telling me — that's not the standard we want. Can I take a few details and look into today's care notes, then call you back within the hour?
Thank you. His name is Samuel and he's in room 12. I just want to know he's okay.
I'll check on Samuel in room 12 now, speak to the team on shift, and call you straight back with what I find.
First response
You find a resident has had a minor fall in their room and is shaken but talking. Put these actions in the order a good support worker would take them:
Stay with them, reassure them, and check for injury before moving them
Call for a colleague and follow the fall protocol
Record what happened and inform the nurse in charge
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53%

Why getting care hiring wrong is so expensive.

200%
of annual salary — the cost of replacing a specialised healthcare professional.
94%
annual turnover at nursing homes in 2022, versus 19.5% at hospitals.
65%
turnover among at-home care providers — attrition defines the sector.

Three things a CV won't tell you about a carer.

01

Empathy that holds up

A CV can't show whether someone stays kind and patient with a distressed or confused resident at the end of a long shift. Realistic scenarios reveal how candidates actually treat the people in their care.

02

Attention to the small things

Medication timing, dignity, an accurate care note: in this sector the details are the job. The assessment surfaces who is genuinely thorough and who cuts corners under time pressure.

03

Resilience with compassion

The work is physically and emotionally demanding. A day-in-the-life preview lets candidates feel that reality and self-select out early — so the people who continue are the ones who can sustain great care.

Where care attrition actually happens
The first weeks, across high-turnover frontline care
Most new carers who leave early don't lack compassion — they were never shown what the role truly asks of them. A realistic preview closes that gap before it becomes another gap on the rota, and another disruption for residents.

Three steps from application to care-ready shortlist.

01

Candidate applies

A single mobile link, no login, sat at the top of your funnel — optionally wired to your ATS so the assessment triggers automatically after application.

Applicants start the assessment within minutes of applying.
02

Realistic assessment

A short day-in-the-life: a distressed resident, a dignity decision, competing priorities on a round. Candidates experience the emotional and practical reality of care.

The people who finish have seen the hard moments and chosen to keep going.
03

Scored and shortlisted

Your team interviews the strong fits only, with an insights report on each candidate's strengths and watch-outs — so interviews focus on evidence, not a CV that can't predict compassion.

Time-to-hire drops, and poor-fit candidates opt out early.

The carer a family remembers for years isn’t the one with the longest CV — it’s the one who already understood what a difficult afternoon on the ward really asks of them.

Questions about care & healthcare assessments.

Why use bespoke assessments in healthcare?

Healthcare roles are not all the same, so generic tests don’t work. ThriveMap builds a bespoke assessment that models the skills and competencies needed to thrive in your specific environment — combining behavioural scenarios for attributes like resilience and empathy with skills-based questions for attention to detail and communication.

What does the assessment measure?

The behaviours that predict good care: empathy, resilience, attention to detail, written and verbal communication, and increasingly the technology-literacy to cope with the systems the role uses — all inside realistic scenarios drawn from the real job.

Where in the process should we use it?

For entry-level and high-volume care roles it works best at the very top of the funnel — automatically after application — so you can prioritise the strongest candidates quickly and fairly.

What are the benefits?

Better new-hire retention, more productive hires, faster recruitment, reduced hiring bias through objective evaluation, and consistent decisions because every candidate is assessed on the same criteria.

Does it reduce attrition?

Yes. Because candidates get an honest preview and can opt out before they start — as many do — the people who continue know what the role involves, which protects both retention and continuity of care.

See what this looks like for your service.

A 30-minute call with someone who has set up assessments for care and healthcare providers. No slide deck — just your roles, your turnover challenge, and what good hiring looks like for your teams and the people they support.

What happens after you book

  1. 01 A personal reply within one working day. No automated BDR sequence. Just a straightforward response to arrange the next step.
  2. 02 A focused 30-minute conversation. We’ll learn about the roles you’re hiring for, show you how ThriveMap works in practice, and explore how it could fit into your ATS and hiring process.
  3. 03 A clear written follow-up. Where it makes sense to continue, we’ll send over the relevant next steps and transparent pricing based on your requirements and hiring volumes. No pressure to move forward.